Where do you ship from and when will my order arrive?Updated 10 days ago
We ship from our warehouse in Brisbane, Queensland for all orders aside from US orders which are shipped from our warehouse in Texas.
Please see more information about domestic delivery times here and international deliveries here.
You should’ve received a tracking notification from Australia Post. If you haven’t received one, please check your spam/junk folder. If you have tracked your order and it is taking longer than expected, please contact Australia Post directly to find out what’s happening.
If it has been lost, we will send a replacement. Please send us an email with your correspondence between Australia Post and yourself and we will organise to send your order as soon as possible. If your order is placed by 1pm on weekdays, this is an estimate of when you will receive it:
- Queensland – 2-5 business days
- Sydney – 3-5 business days.
- Melbourne – 4-6 business days
- WA – 8-12 business days
- ACT - 3-5 business days.
- SA - 5-7 business days.
- TAS - 5-6 business days.
- NT - 9-12 business days.
For faster delivery, please choose express post. However, please note this is not usually necessary for customers who reside in South-East Queensland.
Shipping times vary and once it leaves our warehouse, we have no control over the speed of delivery.